Job Title: Remote Customer Support Specialist (Legal Intake)

Company: Buttram Associates
Location: 100% Remote
Employment Type: Full-Time
Compensation: $28.00 – $35.00 per hour (DOE) + Performance Bonuses

About the Role

Buttram Associates is seeking a high-performing Remote Customer Support Specialist to join our growing legal team. Unlike standard call center roles, this position is a critical bridge between our firm and our clients. You will be the first point of contact for individuals seeking legal assistance in personal injury and civil litigation.

We have increased our compensation package to attract top-tier professionals who provide exceptional service and possess a keen eye for detail.

What You’ll Do

Expert Client Intake: Manage high-priority inbound inquiries via phone, email, and live chat with empathy and professionalism.
Case Qualification: Screen potential clients based on firm criteria and accurately document case details in our CRM.
Seamless Communication: Coordinate with attorneys and paralegals to ensure smooth transitions for new case files.
Relationship Management: Provide proactive updates to existing clients, ensuring they feel supported throughout their legal journey.
Data Integrity: Maintain meticulous digital records and assist in administrative tasks to keep the firm running efficiently.

What We’re Looking For

Experience: 2+ years in high-level customer support, legal intake, or a professional services environment.
Tech Savvy: Proficiency with CRM software (e.g., Clio, Filevine, or Salesforce) and Microsoft 365.
Communication: Exceptional verbal and written English skills; Bilingual (English/Spanish) is a major plus and qualifies for higher pay.
Reliability: A dedicated, quiet home office setup with high-speed internet.
Drive: Someone who takes initiative and thrives in a fast-paced, remote environment.

Why Join Us?

Competitive Pay: We offer a premium hourly rate well above the industry average.
Work-Life Balance: 100% remote work—no commute, ever.
Growth Opportunities: We promote from within; successful support staff often move into Paralegal or Operations roles.
Impact: Help people navigate challenging legal situations every single day.