Grove Collaborative is a sustainability-focused consumer products company creating household and personal care essentials that are effective, beautifully designed, and healthier for people and the planet. We are a certified B Corp, plastic-neutral, and on a mission to transform the CPG industry for good.

About the Role

We’re looking for a hands-on marketplace and channels operator to support execution and performance tracking across our Owned Brands portfolio on Amazon, QVC, iHerb, and emerging retail channels, including TikTok Shop as it scales. Amazon will be a key focus, so this person needs hands-on Amazon experience and comfort working with Seller Central, Vendor Central, and Amazon reporting tools. You’ll report to and partner closely with the Director of Marketplace & Retail Channels, our Amazon agency, QVC broker, and internal teams to understand what’s driving performance, flag issues, and keep execution moving.

This role is a great fit for someone who is building depth in marketplace operations—comfortable owning defined workflows, applying sound judgment within established processes, and growing their ability to connect data to action.

What You’ll Own

Performance Reporting & Insights

Maintain weekly reporting across Amazon, QVC, iHerb, and emerging retail channels (including TikTok Shop as needed)
Review Amazon agency reporting to understand performance drivers and flag trends, risks, and opportunities
Translate data into clear, actionable takeaways for the Director and broader team

Channel Operations & Launch Execution

Own item setup and catalog updates across marketplace and retail channels

Coordinate inputs such as content, images, pricing, claims, and SKU/UPC data

Maintain trackers for:

Launches
Promotions
Content updates
Compliance issues
PO status and follow-ups

Ensure execution is accurate, timely, and aligned with established processes

Agency & Broker Collaboration

Track agency and broker deliverables and follow up to ensure completion
Support competitive tracking across priority products (pricing, content, ratings, promotions, share of voice)
Partner with the Amazon agency to monitor and resolve account health issues, including:

Suppressed listings
Stranded inventory
Buy Box issues
Policy flags and open cases

Continuous Improvement

Identify opportunities to improve or streamline reporting and operational workflows
Begin to apply AI and automation tools to reduce manual work and improve efficiency

How You’ll Show Up

At Grove, this role is about building strong operational ownership and analytical thinking—someone who can manage defined workstreams, solve moderately complex problems, and contribute to improving how we operate.

What We’re Looking For

Required

2–4 years in marketplace, ecommerce, retail operations, catalog operations, or account support
Hands-on Amazon experience (Seller Central, Vendor Central, reporting tools)
Strong analytical and reporting skills (Excel / Google Sheets)
Ability to interpret data and translate it into clear next steps
Strong project management and follow-through
Experience working with:

Marketplace platforms
Retailer portals
Agency partners

Clear written and verbal communication skills
High level of organization and attention to detail

Nice to Have

Experience with Amazon 1P and 3P models
Familiarity with Amazon Brand Analytics, Advertising Console, or third-party tools (Helium 10, Jungle Scout, etc.)
Experience working alongside an Amazon agency
Exposure to QVC, iHerb, Faire, TikTok Shop, or similar channels
Background in consumer products (wellness, beauty, home, etc.)
Familiarity with AI tools for reporting or operational workflows

What This Role Is (and Isn’t)

You will own execution and contribute insights, not set channel strategy
You will work within defined processes, while helping improve them over time
You are expected to develop judgment, not operate with full autonomy on ambiguous problems

How You’ll Work

You’ll operate in a lean, fast-moving environment where strong ownership and attention to detail matter. You’ll be expected to:

Stay close to the data
Keep trackers and execution organized
Ask good questions and flag issues early
Translate details into clear next steps
Know when to escalate vs. solve independently

What Success Looks Like in Year One

Reporting is accurate, consistent, and translated into clear insights
Risks and opportunities are surfaced early across Amazon and other channels
Item setup and channel execution are completed accurately and on time
Agency and broker deliverables are clearly tracked and followed up on
Workflows are more organized, with clearer trackers and accountability
At least one reporting or operational workflow has been improved or streamlined

What’s In It for You

This full-time, exempt position is remote for candidates based in the following states: California, Maine, Pennsylvania, Nevada, North Carolina, Texas, Colorado, Washington, Illinois, New York, Missouri, and Massachusetts.
Competitive benefits - medical, vision, dental
Equity - shared success is core to our mission
Flexible Paid Time Off - we care most about results
Free VIP membership and 25% employee discount
Working for a company that believes that a small group of people can change the world for the better by creating products and funding initiatives that help the planet!

Compensation

The salary range for this role is $65,000-83,000. Our compensation bands are determined based on market-specific cost of living data, meaning that the top of our salary range is reserved for the most experienced candidates in the highest cost of living areas across the country. In addition to the base salary, this role is eligible for an annual incentive target and equity.